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Return & Refund Policy
Return & Refund Policy
Return & Refund Policy
At Orcheee.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You can request a return if:
- You received the wrong item
- The product is damaged or defective
- The item delivered is incomplete
2. Return Conditions
To be eligible for a return:
- You must contact us within 48 hours of delivery
- The item must be unused, in its original packaging
- Proof of purchase (order ID or invoice) must be provided
- You may be asked to share product pictures/videos for verification
3. Non-Returnable Items
- Items damaged due to misuse or mishandling
- Clearance sale or discounted products (unless faulty)
- Hygiene-related items (e.g. cleaning cloths, brushes) unless sealed and unopened
4. Return Process
To request a return:
- Email us at support@orcheee.com within 48 hours
- Include your Order ID and reason for return
- Our team will review your request and guide you through the return procedure
- Approved returns will be picked up or sent to our return address
5. Refund Policy
Once your return is received and inspected:
- If approved, a refund will be issued within 5–7 business days
- Refunds are processed via your original payment method or as store credit, based on your choice
- Shipping charges (if any) are non-refundable unless the return is due to our error
6. Exchanges
We offer product exchange only for wrong, damaged, or defective items (subject to stock availability).
7. Contact Us
For return or refund-related queries, please contact:
📧 Email: support@orcheee.com
🌐 Website: www.orcheee.com
